Shipping Policy
We deliver globally, all orders door to door, fully tracked and registered.
We have warehouses in Europe, North America and Australia – this means delivery is fast and reliable. Orders placed in these regions will receive free shipping for orders of 2 packs or more.
95% of orders are delivered in 2 to 4 days. Occasionally there are delays due to the postal system.
Free shipping for orders with 2 packs or more.
Orders with 1 pack:
- Australia: $8.99 AUD
- New Zealand: $11.50 *may change slightly with currency fluctuations
- USA: $7.99 USD
- Canada: $9.99 *may change slightly with currency fluctuations
- UK: £6.50
- Europe: 8.99€
For orders outside these regions the shipping fee is $20 USD
Our shipping and fulfillment is carbon neutral.
🇺🇸 Shipping to the United States
We ship daily to customers across the United States, including major cities like New York, Los Angeles, Chicago, Houston, Miami, and everywhere in between. All orders are delivered with reliable service via USPS and UPS, with full tracking provided.
United States shipping overview:
- 2 or more packs: FREE shipping
- 1 pack: $7.99 USD
- Dispatch time: Within 1 business day
- Delivery time: 2–4 business days (depending on location)
- Fully tracked with shipping confirmation email
We warehouse inventory in North America to ensure fast, local shipping and avoid delays caused by customs or international handling.
Not Just a Patch is trusted by thousands of CGM users across the U.S. who rely on our patches to keep their Freestyle Libre, Dexcom, Omnipod, and Medtronic devices secure – even in the most active lifestyles and climates. Whether you’re dealing with humid Florida heat, dry Arizona air, or cold Northeastern winters, our medical-grade adhesive patches are tested to stay on strong.
We offer carbon-neutral shipping across all U.S. orders to support our sustainability goals.
🇦🇺 Shipping in Australia
We proudly ship to customers across all of Australia & New Zealand – including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Auckland, Christchurch and regional areas in between.
All orders are dispatched from our Sydney, NSW warehouse and delivered via Australia Post or trusted couriers, with full tracking and handling care.
Australia shipping overview:
- 2 or more packs: FREE shipping
- 1 pack: $8.99 AUD
- Dispatch time: 1 business day
- Standard delivery time: 1–68 business days (WA and rural areas may take longer)
- Express delivery: 2–4 business days available at checkout
Our patches are tested to perform in extreme heat, making them ideal for Aussie summers, high humidity, and active lifestyles like beach days or gym sessions.
🇬🇧 Shipping to the United Kingdom
Orders to the United Kingdom are shipped daily via Royal Mail or a trusted international courier service, depending on your location and order volume.
United Kingdom shipping overview:
- 2 or more packs: FREE shipping
- 1 pack: £6.50
- Dispatch: 1 business day
- Delivery time: 2–6 business days across the UK
- Tracked and carbon neutral
We deliver to customers throughout England, Scotland, Wales, and Northern Ireland – including major cities like London, Manchester, Birmingham, Edinburgh, and Belfast. Thousands of customers in the UK trust Not Just a Patch to keep their Freestyle Libre, Dexcom, Omnipod, and Medtronic CGM devices secure in everyday life – from gym sessions in rainy Manchester to long walks in chilly Scottish weather.
Our medical-grade adhesive patches are designed to stay stuck even in cold, damp climates and are ideal for active CGM users across the UK.
Shipping to Ireland, Germany, Netherlands & Switzerland
We ship across Western Europe with fast, registered shipping from our EU warehouse.
- 2 or more packs: FREE shipping
- 1 pack: 8.99€ (currency may vary slightly by country)
- Dispatch: Within 1 business day
- Delivery time: 3–7 business days to major cities
- Countries covered: Ireland, Germany, Netherlands, Switzerland
Every order is tracked and shipped carbon neutrally.
Shipping to Belgium, Sweden, Norway, Finland & Denmark
We proudly ship to all Nordic and Benelux countries, including Belgium, Sweden, Norway, Finland, and Denmark.
- 2 or more packs: FREE shipping
- 1 pack: Based on country-specific rates (~8.99€ or equivalent)
- Dispatch: 1 business day
- Delivery time: 4–8 business days (location dependent)
- Tracked and eco-conscious shipping from EU hubs
Shipping to Austria, Portugal, Slovenia & Hungary
We offer delivery to customers in Austria, Portugal, Slovenia, and Hungary from our central EU warehouse.
- 2 or more packs: FREE shipping
- 1 pack: ~8.99€
- Dispatch: 1 business day
- Delivery timeframe: 3–7 business days
- All orders tracked and shipped in eco-friendly packaging
Returns Policy
Returns
Our returns policy is valid for 30 days from the moment of the purchase. If 30 days have passed since your purchase, unfortunately, we will not be able to offer a refund or exchange.
Before requesting a return, please make sure your items are unused, in their original packaging, and in the same condition that you received them.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you a receival confirmation via email. We will also notify you of the approval or rejection of your refund. We refund or exchange any defective items that are not caused by user error. If your refund inquiry is approved, a credit will automatically be applied to your credit card, or the original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received your refund, please recheck your bank account. Furthermore, please contact your credit card company, as your refund might take some time before being officially posted. Additionally, you can also contact your bank as processing the refund might take some time before the refund is posted.
If you’ve done all of these and you still haven’t received your refund, please contact us at hello@notjustapatch.com.
Exchanges (if applicable)
We replace items if they are defective or damaged (not caused by user error our faulty use). If you need to exchange it for the same item, send us an email at hello@notjustapatch.com. Depending on where you live, the delivery time for your exchanged product may vary.
