Shipping Policy

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We offer Standard International Shipping or Express International Shipping for a fee. The individual fee is included and visible at the checkout page. 

Orders are guaranteed to be processed within 1-2 business days upon receipt of your order. 

Shipping times can vary with the Standard International option, dependent upon your location.  The majority arrive in 8 to 12 days. Occasionally shipping can take up to 25 days. Please reach out after 25 days and enquire to see if we can help locate or replace your order.

Express Shipping is 2 to 5 days.

 

Returns Policy
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Returns
Our returns policy is valid for 30 days from the moment of the purchase. If 30 days have passed since your purchase, unfortunately, we will not be able to offer a refund of exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We refund or exchange any defective items that are not caused by user error.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@notjustapatch.com


Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@notjustapatch.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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